Refund policy
Returns and refunds are hassle-free when you buy from Our website.
Our policy lasts 30 days. You can ask for a refund within 21 days post-delivery(labour charges will apply). If 21 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.*
* You have to email us at support@munjanijewel.com about a return for a refund within 21 days post-delivery.
* Customized or personalized orders or engraving on any jewelry cannot be returned or exchanged, as they are specially made on request for you on an order basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24-48 hours.
Late Or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@munjanijewel.com.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@munjanijewel.com and send your item to the address that will be emailed to you.
Shipping
To return your product, you should mail your product to the address provided by support@munjanijewel.com (please email at support@munjanijewel.com before shipping back the jewelry or loose gemstones). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. Without That we don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. You can ask for a refund within 21 days post-delivery(labour charges will apply). If 21 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.*
* You have to email us at support@munjanijewel.com about a return for a refund within 21 days post-delivery.
* Customized or personalized orders or engraving on any jewelry cannot be returned or exchanged, as they are specially made on request for you on an order basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24-48 hours.
Late Or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@munjanijewel.com.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@munjanijewel.com and send your item to the address that will be emailed to you.
Shipping
To return your product, you should mail your product to the address provided by support@munjanijewel.com (please email at support@munjanijewel.com before shipping back the jewelry or loose gemstones). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. Without That we don’t guarantee that we will receive your returned item.